Customer Satisfaction - TALENTTIC SURVEY

Measure and improve your customer satisfaction with surveys

Wondering what your customers are saying?

Create a customized customer satisfaction survey easily and start getting feedback for your business. We help you every part of the way, and your business growth is our concern.

Measure the Right Customer Feedback Metrics

You need more than reactive feedback. Consumer preferences are changing faster than ever, and competing products emerge daily.

Net Promoter Score

NPS measures the loyalty of customers to a company. NPS scores are measured with a single-question survey and reported with a number from -100 to +100.

Customer Satisfaction Score

You can deploy customer surveys at any point along your customer’s journey to gain insight into how happy they are with your brand.

Customer Effort Score

A Customer Effort Score reflects the amount of effort a customer had to exert to use a product or service, find the information they needed, or get an issue resolved.

Why you need a customer satisfaction surveys

Customer satisfaction surveys give you the insights you need to make better decisions. In fact, we’ve found that businesses who measure customer satisfaction are 33% more likely to describe themselves as successful than those who don’t. A consumer survey will help you understand your customers’ likes, dislikes, and where you have to make improvements. For example, what does the average customer think about your prices? Too high? Just right? How well is your staff doing on customer service, or how well does your client success team understand the growing needs of your customers—and prospects? Is there anything at all about the customer experience that turns off your customers? You might even poll clients on why they stop doing business with you, how you might win them back, and how you can prevent customer losses in the future. Empower your employees to meet milestones based on client needs. And, if you’re developing a new product or updating an existing one, customers can provide you with invaluable feedback about design and functionality. Oftentimes, customers will show you problems that would have otherwise been missed.

Market Research

Talenttic Survey is a perfect solution for professional market research.
Only when you know your customers and target markets in detail can you make the right decisions.
Our survey tool provides all the features you need to conduct efficient market research. It’s easy to use and therefore ensures quick results.

Universities

Talenttic Survey is the optimal online survey tool for research institutes, universities, and other educational institutions.
Educational institutions depend on robust environments to conduct reliable studies.
Our survey tool offers a solution that makes the technical implementation of such surveys a piece of cake.

Customer Survey

Because interacting with customers is your top priority. Talenttic Survey allows you to maintain contact with your customers at all times by conducting straightforward surveys in your own website environment.
This way, you can draw conclusions about customer satisfaction, collect important feedback and identify improvements based on data collected.

Students

Let Talenttic Survey help you obtain the information you need easily in your studies.
Whether you’re writing an undergraduate dissertation, a master’s thesis, or a doctorate – there are a lot of questions to answer.
An online questionnaire is an effective medium to get these answers. Talenttic Survey Software lets you easily create your survey in just a few minutes.